FAQ
Frequently Asked Questions
Welcome to the Roventr FAQ page.
Here you can find answers to common questions about our daily storage products, ordering process, payment methods, shipping, tracking, returns, and customer support.
If you cannot find the information you need, please contact our support team at service@roventr.com. For questions regarding an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.
1. Ordering & Payment
Q: How do I apply a discount or promotional code?
After selecting your desired storage products and adding them to your shopping cart, proceed to checkout.
Enter your discount code in the designated promotion field and confirm that the discount has been applied before completing your payment.
If you experience any issues with a promotional code, please contact our customer service team for assistance.
Q: What payment methods are available?
Roventr supports various secure payment options, which may include:
• PayPal
• Visa
• Mastercard
• American Express
• Major credit and debit cards
• Apple Pay and Google Pay, where available
Available payment methods may vary depending on your location, device, and checkout settings.
All payments are processed through secure third-party payment systems.
Q: Are there any shipping fees?
Roventr currently provides shipping services within the United States.
Our current shipping rates are:
Standard Shipping
Order Value: $0.00–$38.99
Shipping Cost: $3.99
Free Standard Shipping
Order Value: $39.00 or more
Shipping Cost: Free
The final shipping cost will be displayed during checkout before payment is completed.
2. Shipping & Delivery
Q: Where does Roventr ship?
Currently, Roventr accepts and delivers eligible orders within the United States.
Q: How long does delivery usually take?
Each order requires a processing period before being shipped.
Orders are generally prepared within 1–5 business days. After shipment, standard delivery usually takes approximately 10–20 business days, depending on the destination, carrier service, and transportation conditions.
Once your order has been shipped, tracking information will normally be sent to the email address provided during checkout.
Q: How can I track my order?
After your package has been shipped, you will receive a shipping confirmation email containing tracking details.
You can use the tracking number or tracking link provided to check the latest delivery updates.
Q: Why has my tracking information not updated?
Tracking updates may sometimes take additional time after shipment.
A package may already be moving through the carrier network before new tracking information appears.
If your tracking status has remained unchanged for an extended period, please contact us at service@roventr.com and provide your order number.
Q: Will my order arrive in multiple packages?
Yes, in some cases, products from the same order may be shipped separately due to inventory locations, warehouse arrangements, or fulfillment processes.
If your order is divided into multiple shipments, separate tracking information may be provided.
3. Order Changes & Cancellations
Q: Can I update my shipping address after placing an order?
If you notice that your shipping information is incorrect, please contact us as soon as possible.
Email: service@roventr.com
Please provide:
• Order number
• Email address used during checkout
• Correct shipping address
We will try our best to update your information before shipment preparation begins.
Once an order has already been shipped, address changes may no longer be possible.
Q: Can I modify products or quantities after checkout?
Order changes may only be possible before processing reaches an advanced stage.
If you need to update your order, please contact our support team promptly and include:
• Order number
• Checkout email address
• Details of the requested change
Because orders may enter processing shortly after purchase, we cannot guarantee that every modification request can be completed.
Q: Can I cancel my order?
Cancellation requests should be submitted as soon as possible.
If your order has not entered fulfillment or shipment preparation, we will make reasonable efforts to assist.
Once the package has been processed or shipped, cancellation may no longer be available. In such cases, the order may need to follow our Return & Refund Policy after delivery.
4. Order Issues
Q: What should I do if my product arrives damaged?
If your storage product arrives damaged, please contact Roventr customer support promptly.
To help us review the issue, please provide:
• Order number
• Email address used for purchase
• Clear photos or videos of the damaged product
• Photos of the packaging and shipping label, if available
Our team will review the information and provide appropriate assistance.
Q: What if I receive the wrong item or something is missing?
If your order contains an incorrect product or missing items, please contact us with:
• Order number
• Checkout email address
• Photos of the received products
• Description of the issue
We will verify the order details and assist with the next steps.
5. Order Confirmation & Notifications
Q: Why have I not received my order confirmation email?
Please check your spam, junk, or promotional folders first.
If you still cannot find your confirmation email, contact us at service@roventr.com and provide the email address used when placing your order.
Our team will help confirm whether your order was successfully received.
Q: When will tracking information be available?
Tracking details are usually provided after your order has been processed and transferred to the shipping carrier.
If your order has passed the expected processing period and tracking information has not been received, please contact customer service.
6. Returns & Refunds
Q: How can I request a return?
Before requesting a return, please review our Return & Refund Policy to confirm that your product meets the applicable return requirements.
Then contact us at service@roventr.com with:
• Order number
• Product information
• Reason for return request
Please do not send items back before receiving return instructions from our customer service team.
Q: How long does a refund take?
Refund processing time depends on the return review process and the original payment method.
Once an eligible return has been approved, refunds will be processed according to our Return & Refund Policy.
Your payment provider or financial institution may require additional processing time before the refunded amount appears in your account.
7. Roventr Business Information
Brand:
Roventr
Operating Company:
Tianjin Jianguo Network Technology Co., Ltd.
Business Address:
Room 2304, Building 2, Zhonghui Xiyuan Plaza, Central Business District, Tianjin Free Trade Zone, China (Custody No. 0028, assigned to Maiguoguo (Tianjin) Business Secretariat Co., Ltd.)
Customer Service Email:
service@roventr.com
Customer Service Phone:
+8615022739316
The Roventr online store is operated by Tianjin Jianguo Network Technology Co., Ltd.