Return Policy
Return & Refund Policy
Last Updated: October 12, 2026
1. Return Period
At Roventr, we want customers to have confidence when purchasing daily storage products and household organization items from our store.
Eligible products may be requested for return within 14 calendar days from the date of delivery.
Return requests submitted after this period may not be accepted unless otherwise required by applicable laws or regulations.
2. Return Eligibility Requirements
To qualify for a return, products should generally meet the following conditions:
• The item must be unused and remain in its original condition;
• Original packaging, accessories, and included materials should be retained;
• Valid proof of purchase must be provided.
Products that arrive damaged, defective, incorrect, incomplete, or significantly different from the Website description may be reviewed separately by our customer service team.
3. How to Request a Return
Before returning any product, please contact Roventr customer support first.
Email:
service@roventr.com
Please include the following information in your return request:
• Order number;
• Product name or description;
• Reason for requesting the return;
• Photos or videos showing any damage, defects, incorrect items, or other issues.
Please do not send products back before receiving return instructions from our customer service team.
4. Return Address Information
The business address listed in this policy is not automatically the return shipping address.
After your return request has been reviewed and approved, our customer service team will provide the correct return address and any required return instructions.
The designated return location may differ from the registered business address of Roventr.
5. Return Shipping Responsibility
Returns Due to Personal Preference
If you request a return because of a change of mind, incorrect selection, ordering the wrong size or style, or other personal reasons, you will generally be responsible for the return shipping costs.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or significantly different product from what was ordered, please contact:
Email:
service@roventr.com
Our team will review your request and determine an appropriate solution.
Depending on the situation, available resolutions may include:
• Replacement;
• Refund; or
• Other reasonable solutions.
If the issue is confirmed to have resulted from an error on our part, customers will not be responsible for additional return shipping costs related to resolving the issue.
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your purchase.
Cancellation requests can generally only be processed before the order enters fulfillment, packing, or shipment preparation.
Once an order has been shipped, cancellation is no longer available. In such cases, the order must follow the applicable return process after delivery.
To request cancellation:
Email:
service@roventr.com
If cancellation is successfully completed before fulfillment begins, any eligible refund will be issued to the original payment method.
7. Return Review and Refund Processing
After an approved return arrives at the designated return location, the product will be inspected and reviewed.
Once the review is completed, Roventr will notify you regarding the result of your refund request.
Approved refunds will be returned through the original payment method used during checkout.
Refund processing generally requires:
5–10 business days after the returned product has been received and reviewed.
Please note that banks, card issuers, PayPal, or other payment providers may require additional time before the refunded amount appears in your account.
8. Missing Refunds
If you have received refund approval but the refund has not appeared within the expected timeframe, please check:
- Your original payment account;
- Your bank or card transaction history;
- The payment method used for the purchase.
If the refund is still unavailable, please contact us at:
Please provide:
• Order number;
• Refund confirmation details, if available;
• Relevant payment information.
Our customer service team will review the records and assist with further verification.
9. Shipping Information
Roventr currently provides shipping services within the United States.
Our current shipping rates are:
Standard Shipping
Order Total: $0.00–$38.99
Shipping Fee: $3.99
Free Standard Shipping
Order Total: $39.00 or more
Shipping Fee: Free
The final shipping cost will be displayed during checkout before payment confirmation.
10. Business Information
Brand:
Roventr
Operating Company:
Tianjin Jianguo Network Technology Co., Ltd.
Business Address:
Room 2304, Building 2, Zhonghui Xiyuan Plaza, Central Business District, Tianjin Free Trade Zone, China (Custody No. 0028, assigned to Maiguoguo (Tianjin) Business Secretariat Co., Ltd.)
Customer Service Email:
service@roventr.com
Customer Service Phone:
+8615022739316
The Roventr online store is operated by Tianjin Jianguo Network Technology Co., Ltd.