Shipping Policy
Shipping Policy
Last Updated: October 12, 2026
1. Order Processing Time
Roventr begins processing daily storage product and household organization item orders after payment has been successfully confirmed.
Orders may be prepared through our own fulfillment arrangements or third-party fulfillment partners depending on product availability, warehouse location, and delivery destination.
Most orders are processed within:
1–5 business days
Processing takes place on regular business days. Weekends and public holidays are not included when calculating processing time.
Orders submitted outside normal operating hours will generally begin processing on the next available business day.
During promotional events, holidays, seasonal sales periods, or times of increased order volume, processing may require additional time.
2. Estimated Delivery Time
After your order has completed processing and has been handed over to the shipping carrier, standard delivery is generally estimated at:
10–20 business days
Delivery estimates begin after the processing period has ended and the shipment has been dispatched.
Actual delivery times may vary depending on factors including:
• Shipping destination;
• Carrier performance;
• Weather conditions;
• Transportation delays;
• Customs procedures where applicable; or
• Other circumstances outside our reasonable control.
Tracking information will normally be provided after the order has been shipped.
3. Shipping Coverage
Roventr currently provides shipping services for eligible orders within the United States only.
Orders submitted with unsupported delivery destinations may not be accepted or processed.
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
4. Shipping Fees
The following shipping options are currently available:
Standard Shipping
Order Amount:
$0.00–$38.99
Shipping Fee:
$3.99
Free Standard Shipping
Order Amount:
$39.00 or more
Shipping Fee:
Free
The available shipping method and applicable shipping charges will be displayed during checkout before payment is completed.
5. Order Fulfillment and Shipment Confirmation
Roventr prepares orders according to product availability, inventory conditions, and current fulfillment arrangements.
After your order has been processed and shipped, a confirmation email containing shipment details will generally be sent to the email address provided during checkout.
Please ensure that your email address is entered correctly so you can receive order updates and tracking notifications.
6. Tracking Your Order
Once your package has been dispatched, tracking information will normally be sent by email.
Please note that tracking details may not appear immediately after shipment. Some carriers require additional time to scan packages and update their tracking systems.
If your tracking information has not changed for an unusually long period, please contact our customer service team for assistance.
7. Delivery Delays and Lost Packages
If your package experiences an unexpected delay, tracking information stops updating for an extended period, or you believe your shipment may be lost, please contact us:
Email:
service@roventr.com
Please include:
• Order number;
• Tracking number, if available;
• Delivery details; and
• A description of the issue.
Our support team will review the available shipping information and provide assistance where possible.
8. Shipping Address Changes
If you need to correct your shipping address after placing an order, please contact us as soon as possible.
Email:
service@roventr.com
Please provide:
• Order number;
• Email address used for checkout;
• Complete updated shipping address.
We will make reasonable efforts to update your information before the order enters advanced processing or shipment preparation.
Once a package has been dispatched, address changes cannot be guaranteed.
9. Incorrect or Missing Delivery Information
Customers are responsible for checking their shipping details before completing checkout.
Incorrect, incomplete, or outdated delivery information may result in:
• Shipping delays;
• Failed delivery attempts;
• Returned packages; or
• Additional delivery issues.
If a delivery problem occurs due to incorrect information provided during checkout, our customer service team may contact you using the details associated with your order.
10. Business Information
Brand:
Roventr
Operating Company:
Tianjin Jianguo Network Technology Co., Ltd.
Business Address:
Room 2304, Building 2, Zhonghui Xiyuan Plaza, Central Business District, Tianjin Free Trade Zone, China (Custody No. 0028, assigned to Maiguoguo (Tianjin) Business Secretariat Co., Ltd.)
Customer Service Email:
service@roventr.com
Customer Service Phone:
+8615022739316
The Roventr online store is operated by Tianjin Jianguo Network Technology Co., Ltd.