Terms of Purchase
Terms of Purchase
Effective Date: October 12, 2026
1. Overview of Purchase Terms
These Terms of Purchase apply to all orders submitted through roventr.com (the “Website”).
The Roventr online store is operated by Tianjin Jianguo Network Technology Co., Ltd.
By placing an order through the Website, you acknowledge and agree that your purchase is governed by these Terms of Purchase, together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable store policies.
Please read these terms carefully before completing your purchase.
2. Customer Requirements and Order Details
When purchasing daily storage products and household organization items from Roventr, you confirm that:
• You have the legal ability to enter into a purchase agreement under applicable laws;
• All information submitted during checkout is accurate, complete, and up to date;
• Your purchase and use of products comply with applicable legal requirements.
If you provide personal information belonging to another person, such as a recipient of a gift order, you confirm that you have the appropriate permission or lawful basis to provide such information.
We may retain order information, transaction records, and customer communications when reasonably necessary for order processing, customer support, security protection, accounting purposes, dispute handling, and legal compliance.
3. Payment Processing and Information Handling
Personal information provided during the purchasing process will be handled according to our Privacy Policy.
Payments are processed through third-party payment providers and secure payment systems designed to complete online transactions.
By completing checkout, you authorize us to process information necessary to:
• Confirm and manage your order;
• Complete payment processing;
• Prepare products for shipment;
• Arrange delivery services;
• Provide customer support; and
• Maintain transaction records.
Roventr does not generally store complete payment card details unless required for specific services and permitted under applicable regulations.
4. Order Verification and Acceptance
Submitting an order does not automatically represent final acceptance of the purchase.
Before processing an order, Roventr may conduct necessary reviews related to:
• Payment authorization;
• Product availability;
• Order accuracy;
• Fraud prevention; and
• Operational requirements.
We may delay, limit, or cancel an order when reasonably necessary, including situations where:
• Payment information cannot be verified;
• Unauthorized or suspicious activity is detected;
• Products are unavailable;
• Incorrect pricing or listing information is identified;
• Order details are incomplete or inaccurate; or
• Additional verification is required.
If an order is cancelled after payment has been received, eligible refunds will generally be returned through the original payment method.
5. Product Information and Display Accuracy
Roventr makes reasonable efforts to provide accurate information about daily storage products, including product images, descriptions, sizes, materials, colors, and features.
However, certain differences may occur due to:
• Device or screen display settings;
• Photography conditions;
• Measurement methods;
• Manufacturing tolerances; or
• Normal product variations.
The actual product received may differ slightly from online images or descriptions due to these factors.
If a product received is significantly different from the information provided on the Website, please contact our customer service team. Eligible issues will be handled according to our Return & Refund Policy.
6. Product Pricing and Promotions
We strive to ensure that product prices, discounts, and promotional information displayed on the Website are accurate.
Prices, offers, product details, and availability may change periodically.
If a significant pricing or promotional error is discovered before order fulfillment, Roventr may, where permitted:
• Notify you of the correction;
• Confirm whether you wish to continue with the updated information;
• Cancel the affected order; or
• Provide an applicable refund if payment has already been collected.
Changes to Website pricing will generally not affect orders that have already been confirmed, unless required by law or necessary to correct a significant error.
7. Product Availability
Product availability may change depending on inventory levels and fulfillment conditions.
Although an item may appear available when an order is submitted, certain products may become unavailable before shipment.
If this occurs, Roventr may provide available solutions, including:
• Removing unavailable items from the order;
• Adjusting the order contents;
• Offering suitable alternatives where available;
• Cancelling affected products; or
• Issuing an applicable refund.
8. Shipping and Delivery
Orders are processed and delivered according to the information provided in our Shipping Policy.
Estimated delivery times are provided for reference only and do not represent guaranteed delivery dates.
Delivery may be affected by circumstances beyond our reasonable control, including:
• Carrier delays;
• Weather conditions;
• Transportation interruptions;
• Inventory issues;
• Incorrect delivery information; or
• Other logistics-related factors.
Tracking details will generally be provided after an order has been shipped.
9. Customer Review Before Checkout
Customers should carefully review all order information before completing payment.
Please verify:
• Selected product details;
• Product quantity;
• Size, color, or variation information where applicable;
• Shipping address;
• Contact information; and
• Payment details.
If you discover an error after placing an order, please contact us promptly at service@roventr.com.
We will make reasonable efforts to assist, but changes cannot always be guaranteed after order processing or shipment preparation has started.
10. Order Modification and Cancellation Requests
Requests to modify or cancel an order should be submitted as soon as possible.
The possibility of making changes depends on the current processing status of the order.
Once an order has entered packing, fulfillment, or shipment preparation, cancellation or modification may no longer be available.
Orders that have already been shipped must follow the procedures described in our Return & Refund Policy.
11. Returns and Refunds
Returns, exchanges, refund eligibility, processing times, and related requirements are governed by our Return & Refund Policy.
Customers should review the applicable policy before submitting a return request.
Products must meet the stated return conditions in order to qualify for return or refund processing.
12. Fraud Prevention and Purchase Restrictions
To maintain secure transactions and protect customers, Roventr may review orders that appear unusual or potentially unauthorized.
Where necessary, we may:
• Request additional verification information;
• Limit order quantities;
• Restrict certain transactions; or
• Cancel orders that cannot be properly verified.
These measures may apply to situations involving repeated payment failures, unusual purchase activity, suspected misuse, or other security concerns.
13. Business Information
Brand:
Roventr
Operating Company:
Tianjin Jianguo Network Technology Co., Ltd.
Business Address:
Room 2304, Building 2, Zhonghui Xiyuan Plaza, Central Business District, Tianjin Free Trade Zone, China (Custody No. 0028, assigned to Maiguoguo (Tianjin) Business Secretariat Co., Ltd.)
Customer Service Email:
service@roventr.com
Customer Service Phone:
+8615022739316
The Roventr online store is operated by Tianjin Jianguo Network Technology Co., Ltd.